Asher, Mike. <br/><br/>
Managing quality in the service sector / 
Mike Asher. 
 - London :  Kogan Page,  1996. 
 - 222 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0749419547  RM80.52 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Customer services.