Martin, William B. <br/><br/>
Managing quality customer service / 
William B. Martin. 
 - Los Altos :  Crisp Pub.,  1989. 
 - 94 p. ;  26 cm. 
<br/><br/><label>ISBN: </label>0931961831 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.