TY  - BOOK
AU  - Auster,Ethel
TI  - Managing on line reference services
SN  - 0918212936
PY  - 1986///
CY  - New York
PB  - Neal-Schuman Pub.
KW  - Reference services (Libraries)
KW  - Automation
KW  - Addresses, essays, lectures
KW  - Information services
KW  - Management
KW  - Bibliographical services
KW  - On
KW  - line bibliographic searching
KW  - Information storage and retrieval systems
KW  - Library administration
N1  - includes subject index
ER  -