Managing on line reference services - Auster, Ethel (New York : Neal-Schuman Pub., 1986)
includes subject index.
1.
Keywords: Reference services (Libraries) -- Automation -- Addresses, essays, lectures; Information services -- Management -- Addresses, essays, lectures; Bibliographical services -- Automation -- Addresses, essays, lectures; On -- line bibliographic searching -- Addresses, essays, lectures; Information storage and retrieval systems -- Addresses, essays, lectures; Library administration -- Addresses, essays, lectures