Managing on line reference services / 
edited by Ethel Auster. 
 - New York :  Neal-Schuman Pub.,  1986. 
 - 408 p. ;  23 cm. 
<br/><br/> includes subject index. 
<br/><br/><label>ISBN: </label>0918212936 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--Automation--Addresses, essays, lectures.<br/>Information services--Management--Addresses, essays, lectures.<br/>Bibliographical services--Automation--Addresses, essays, lectures.<br/>On--line bibliographic searching--Addresses, essays, lectures.<br/>Information storage and retrieval systems--Addresses, essays, lectures.<br/>Library administration--Addresses, essays, lectures.