TY  - BOOK
AU  - Jackson,Peter
AU  - Ashton,David
TI  - Managing a quality system: BS EN ISO 9000 (formerly BS 5750) 
SN  - 074941443X
PY  - 1995///
CY  - London
PB  - Kogan Page
KW  - Total quality management
KW  - Business
KW  - Management
KW  - Benchmarking (Management)
KW  - Total quality management in government
ER  -