TY  - BOOK
AU  - Sasser,W.Earl
AU  - Olsen,Richard Paul
AU  - Wyckoff,D.Daryl
AU  - 
TI  - Management of service operations: text, cases, and readings
SN  - 0205061044
PY  - 1978///
CY  - Boston
PB  - Allyn and Bacon
KW  - Service industries
KW  - United States
KW  - Management
KW  - Case studies
N1  - Based on case studies developed at the Harvard Business School; Includes bibliographies and index
ER  -