Sasser, W. Earl <br/><br/>
Management of service operations  text, cases, and readings 
W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff 
 - Boston :  Allyn and Bacon,  1978 
<br/><br/> Based on case studies developed at the Harvard Business School 
<br/><br/>Includes bibliographies and index 
<br/><br/><label>ISBN: </label>0205061044 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--United States--Management--Case studies