TY  - BOOK
AU  - Heaphy,Maureen S.
AU  - Gruska,Gregory S.
TI  - The Malcolm Baldrige National Quality Award: a yardstick for quality growth 
SN  - 020163368X
PY  - 1995///
CY  - Reading, Mass.
PB  - Addison-Wesley
KW  - Malcolm Baldrige National Quality Award
KW  - Total quality management
KW  - Award
KW  - United States
ER  -