Heaphy, Maureen S., 1950-

The Malcolm Baldrige National Quality Award : a yardstick for quality growth / Maureen S. Heaphy, Gregory F. Gruska. - Reading, Mass. : Addison-Wesley, 1995. - 440 p. : ill. ; 24 cm. - Engineering process improvement series .

020163368X RM53.92


Malcolm Baldrige National Quality Award.
Total quality management--Award--United States.