Heaphy, Maureen S.,  1950- <br/><br/>
The Malcolm Baldrige National Quality Award :  a yardstick for quality growth / 
Maureen S. Heaphy, Gregory F. Gruska. 
 - Reading, Mass. :  Addison-Wesley,  1995. 
 - 440 p. :  ill. ;  24 cm. 
 - Engineering process improvement series .
<br/><br/><label>ISBN: </label>020163368X  RM53.92 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Malcolm Baldrige National Quality Award.<br/>Total quality management--Award--United States.