TY  - BOOK
AU  - Maitland,Iain
TI  - Make that call!: winning tactics for 101 difficult telephone conversations 
SN  - 0749419113
PY  - 1997///
CY  - London
PB  - Kogan Page
KW  - Telephone in business
KW  - Business communication
KW  - Telephone
ER  -