Maitland, Iain <br/><br/>
Make that call! :  winning tactics for 101 difficult telephone conversations / 
Iain Maitland 
 - London :  Kogan Page,  1997 
 - 150 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>0749419113  RM39.47 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone in business<br/>Business communication<br/>Telephone