Crosby, Philip B. <br/><br/>
Let's talk quality :  96 questions you always wanted to ask Phil Crosby / 
by Philip B. Crosby 
 - New York :  A Plume Book,  1990 
 - 208 p. ;  21 cm. 
<br/><br/><label>ISBN: </label>0452264367  RM25.90 
<br/><br/><label>LCCN: </label>89-77092 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance