TY  - BOOK
AU  - Arthur,Lowell Jay
TI  - Improving software quality: an insider's guide to TQM 
SN  - 0471578045
PY  - 1992///
CY  - New York
PB  - John Wiley & Sons
KW  - Computer software
KW  - Quality control
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -