Arthur, Lowell Jay, 1951-

Improving software quality : an insider's guide to TQM / Lowell Jay Arthur. - New York : John Wiley & Sons, 1992. - 287 p. : ill. ; 25 cm. - Wiley series in software engineering practice. .

Includes bibliographical references and index.

0471578045

92-023057


Computer software--Quality control.
Total quality management.