TY  - BOOK
AU  - Milakavich,Michael E.
TI  - Improving service quality: achieving high performance in the public and private sectors 
SN  - 188401545X
PY  - 1995///
CY  - Delray Beach, Fla.
PB  - St. Lucie Press
KW  - Industrial management
KW  - Quality control
N1  - Includes bibliographical references (p. 233-244) and index
ER  -