Milakavich, Michael E. <br/><br/>
Improving service quality :  achieving high performance in the public and private sectors / 
Michael E. Milakovich. 
 - Delray Beach, Fla. :  St. Lucie Press,  1995. 
 - 258 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 233-244) and index. 
<br/><br/><label>ISBN: </label>188401545X  RM112.20 
<br/><br/><label>LCCN: </label>94-46379 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management.<br/>Quality control.