TY  - BOOK
AU  - Ellis,Debbie
AU  - Norton,Bob
TI  - Implementing BS EN ISO 9000 in libraries
SN  - 0851423566
PY  - 1996///
CY  - London
PB  - Aslib
KW  - Libraries
KW  - quality control
KW  - Information services
KW  - Quality control
KW  - ISO 9000 Series Standards
N1  - Includes bibliographical references (p.130)
ER  -