Ellis, Debbie <br/><br/>
Implementing BS EN ISO 9000 in libraries / 
Debbie Ellis, Bob Norton 
 - 2nd ed. 
 - London :  Aslib,  1996 
 - 138 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p.130) 
<br/><br/><label>ISBN: </label>0851423566  RM105.84 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Libraries--quality control<br/>Information services--Quality control<br/>ISO 9000 Series Standards