Goldzimer, Linda Silverman. <br/><br/>
I'm first" :  your customer's message to you / 
Linda Silverman Goldzimer ; with Gregory L. Beckmann. 
 - New York :  Berkley Books,  1991. 
 - 233 p. ;  22 cm. 
<br/><br/> First published by Rawson Associates, 1989. 
<br/><br/><label>ISBN: </label>0425125610  RM 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Success in business.<br/>Competition.