Pharmacy management, leadership, marketing, and finance / edited by Marie A. Chisholm-Burns, PharmD, MPH, FCCP, FASHP, Allison M. Vaillancourt, PhD, SPHR, Marv Shepherd, PhD.

Includes bibliographical references and index.

Sect. I. Pharmacy management and leadership -- Management essentials for pharmacists -- Leadership essentials for pharmacists -- Communicating effectively with others -- Managing conflict and building consensus -- Negotiation techniques -- Leading and managing change -- Sect. II. Planning -- Strategic planning to achieve results -- Pharmacy business and staff planning -- Sect. III. Pharmacy and clinical operations -- Significant laws affecting pharmacy practice management -- Pharmacy operations: workflow, practice activities, medication safety, and technology -- Purchasing and managing inventory -- Justifying and planning patient care services -- Developing and evaluating clinical pharmacy services -- Quality improvement -- Achieving and measuring patient satisfaction -- Sect. IV. Finance -- Third-party payment for prescription medications -- Cents and sensibility: understanding the numbers -- Integrating pharmacoeconomic principles and pharmacy management -- Personal finance -- Sect. V. Risk management -- The basics of managing risk -- Insurance fundamentals -- Sect. VI. Human resources -- Employment law essentials -- Creating and identifying desirable workplaces -- Successful recruitment and hiring strategies -- Effective performance management -- Sect. VII. Marketing and promotion -- Understanding and applying marketing strategies -- Advertising and promotion -- Sect. VIII Professional effectiveness -- Developing professionalism -- Ethical decision making -- Creating your personal brand and influencing others -- Innovation and entrepreneurship -- Managing your time.