The Apple experience : the secrets of delivering insanely great customer service / by Carmine Gallo.
Publication details: New York : McGraw-Hill, 2012.Edition: 1st edDescription: 234 p. : ill. ; 24 cmISBN:- 9780071793209 (alk. paper)
- 0071793208 (alk. paper)
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
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| AM | PERPUSTAKAAN DR ABDUL LATIFF | PERPUSTAKAAN DR ABDUL LATIFF KOLEKSI AM-P. DR ABDUL LATIFF | - | HF5415.5.G172a 2012 9 (Browse shelf(Opens below)) | 1 | Available | 00002054679 | |||
| AM | PERPUSTAKAAN DR ABDUL LATIFF | PERPUSTAKAAN DR ABDUL LATIFF KOLEKSI AM-P. DR ABDUL LATIFF | - | HF5415.5.G172a 2012 9 (Browse shelf(Opens below)) | n.2 | 1 | Available | 00002056574 |
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| HF5415.5 .K42t 1995 9 Total quality service : a simplified approach to using the Baldrige Award criteria / | HF5415.5.D415q 1994 9 Quality service : how America`s top companies are competing in the customer service revolution ...and how you can too / | HF5415.5.F67 1999 9 How to be better at... customer care / | HF5415.5.G172a 2012 9 The Apple experience : the secrets of delivering insanely great customer service / | HF5415.5.G172a 2012 9 The Apple experience : the secrets of delivering insanely great customer service / | HF5415.5.I53 1993 9 Coleridge : the critical heritage / | HF5415.5.I53 1993 9 Industri perkhidmatan 1990-an komunikasi perdagangan dan pelancongan : seminar kebangsaan industri perkhidmatan dalam tahun 1990-an, 28-29hb. Julai 1990 / |
Introduction: enriching lives -- Inspiring your internal customer -- Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple.
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