The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
Publication details: Chicago : American Library Association, 2008.Description: xiv, 144 p. : ill. ; 28 cmISBN:- 9780838909522 (alk. paper)
- 0838909523 (pbk.)
- Library administration -- United States
- Total quality management -- United States
- Library planning -- United States
- Customer services -- United States
- Library Administration -- methods
- Total quality management
- Library Services -- organization & administration
- Program evaluation
- Consumer satisfaction
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | Z678.L347 (Browse shelf(Opens below)) | 1 | Available | 00002086622 |
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Includes bibliographical references (p. 137-139) and index.
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
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