Service management : operations, strategy and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons.
Publisher: Boston : McGraw Hill , 2003Edition: 3rd edDescription: xxvi, 646 p. : ill.; 26 cm. + 1 computer optical disc (4 3/4 in.)ISBN:- 0071231730
- 9780071231732
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | HD9980.5.F549 2003 (Browse shelf(Opens below)) | 1 | Available | 00002054707 | |||
| MEDIA | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | HD9980.5.F549 2003 (Browse shelf(Opens below)) | cd-rom | 1 | Available | 00002216954 |
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| HD9980.5.F547 2014 Services marketing : an interactive approach / | HD9980.5.F549 Service management for competitive advantage / | HD9980.5.F549 2000 Service management : operations, strategy, and information technology / | HD9980.5.F549 2003 Service management : operations, strategy and information technology / | HD9980.5.F549 2004 Service management : operations, strategy, and information technology / | HD9980.5.F549 2006 Service management : operations, strategy, and information technology / | HD9980.5.F549 2008 Service management : operations, stategy, information technology / |
Book is accompanied by 1 CD, entitled'Student resource CD-ROM to accompany service management: operations, strategy, and information technology, third edition, James A. Fitzsimmons, Mona J. Fitzsimmons' bearing the same call number and available at Koleksi Media.
International edition.
Includes bibliographical references and index.
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