Managing conflict resolution [videorecording] / Cambridge Educational
Series: Combating conflict with characterPublication details: London : Cambridge Educational, 2011Description: 1 videodisc (30 min.) : sd., col. ; 4 3/4 inSubject(s): Summary: Beginning with the notion that we deal with conflict largely through patterns learned as children, the program explores four behaviors that push conflict into the destructive zone: miscommunication, demonizing, refusal to negotiate, and'kitchen sinking' or pulling past events and unrelated frustrations into a present disagreement. The pitfalls of a'conflict loop' are also discussed. Viewers gain an understanding of the potential rewards of recognizing an opponent's needs as well as one's own. Mediation, including peer mediation and the'third side' method of negotiation, is examined| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
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| MEDIA | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | dvd BF637.I48 M365 (Browse shelf(Opens below)) | 1 | Available | 00002048152 |
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| dvd BF637.C6G76 Groups in action evolution and challenges / | dvd BF637.C6T48 Therapeutic journeys working with complex clients : unravelling the chaos / | dvd BF637.C75 Critical thinking how to evaluate information and draw conclusions / | dvd BF637.I48 M365 Managing conflict resolution | dvd BF637.N66B63 Body language | dvd BF637.N66B63 Body language | dvd BF637.N66B63 Body language |
Beginning with the notion that we deal with conflict largely through patterns learned as children, the program explores four behaviors that push conflict into the destructive zone: miscommunication, demonizing, refusal to negotiate, and'kitchen sinking' or pulling past events and unrelated frustrations into a present disagreement. The pitfalls of a'conflict loop' are also discussed. Viewers gain an understanding of the potential rewards of recognizing an opponent's needs as well as one's own. Mediation, including peer mediation and the'third side' method of negotiation, is examined
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