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Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman
Publication details: Chicago : American Library Association, 2001Description: xiv, 181 p. : ill. ; 28 cmISBN:- 083890789X (pbk. : alk. paper)
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
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| AM | PERPUSTAKAAN DR ABDUL LATIFF | PERPUSTAKAAN DR ABDUL LATIFF KOLEKSI AM-P. DR ABDUL LATIFF | - | Z711.H455 2001 9 (Browse shelf(Opens below)) | 1 | Available | 00001504585 |
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| Z710.K19y 1979 9 Your library a reference guide | Z710.T926r 1995 9 The reference information skills games | Z711.B927 2002 Building a successful customer-service culture : a guide for library and information managers / | Z711.H455 2001 9 Delivering satisfaction and service quality : a customer-based approach for libraries / | Z711.H557d 2009 9 Delivering statisfaction and service quality : a customer-based approach for libraries / | Z711.H558a 2010 9 Assessing service quality : satisfying the expectations of library customers / | Z711.J46 1997 9 The reference interview as a creative art / |
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