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Implementing CRM : from technology to knowledge / David Finnegan, Leslie P. Willcocks
Series: John Wiley series in information systemsPublication details: Chichester : John Wiley & Sons, Inc., 2007Description: xiii, 327 p. : ill. ; 23 cmISBN:- 0470065265 (hbk.)
- 9780470065266 (hbk.)
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ | PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ PILIH SIMPAN-P. HOSPITAL CANSELOR TUANKU MUHRIZ | - | HF5415.5.F491i 2007 9HUKM (Browse shelf(Opens below)) | 1 | Available | 00001527605 | |||
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | HF5415.5.F566 (Browse shelf(Opens below)) | 1 | Available | 00001491813 |
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| HF5415.5.B3428c 2008 9HUKM Customer service in an instant : 60 ways to win customers and keep them coming back / | HF5415.5.E17c 2004 9HUKM Customer service secrets / | HF5415.5.E931c 2012 9HUKM Customer service management training 101 : quick and easy techniques that get great results / | HF5415.5.F491i 2007 9HUKM Implementing CRM : from technology to knowledge / | HF5415.5.G67 2000 9HUKM Monitoring, measuring, and managing customer service / | HF5415.5.G851c 2002 9HUKM Customer loyalty : how to earn it, how to keep it / | HF5415.5.G853o 2006 9HUKM 101 ways to really satisfy your customers / |
Includes bibliographical references and index
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