Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross

By:

Hirko, Buff

Contributor(s):

Ross, Mary Bucher, 1948-

Publication details: Chicago : American Library Association, 2004Description: v, 160 p. : ill. ; 28 cmISBN:

0838908764

Subject(s):

Online resources:

Table of contents

Contents:

Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up

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Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN DR ABDUL LATIFF	PERPUSTAKAAN DR ABDUL LATIFF KOLEKSI AM-P. DR ABDUL LATIFF	-	Z711.45.H57 2004 (Browse shelf(Opens below))		1	Available		00001430469

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Previous	Z711.2.S59 2006 Web-based instruction : a guide for libraries /	Z711.4.J66 1999 Libraries, access and intellectual freedom : developing policies for public and academic libraries /	Z711.45.C64 2003 Going live : starting and running a virtual reference service /	Z711.45.H57 2004 Virtual reference training : the complete guide to providing anytime, anywhere answers /	Z711.45.I34 2003 9 Implementing digital reference services : setting standards and making it real /	Z711.7.L527 2002 Libraries without walls 4 : the delivery of library services to distant users : proceedings of an international conference held on 14-18 September 2001, organized by the Centre for Research in Library and Information Management (CERLIM), Manchester Metropolitan University /	Z711.92.H3D324p 1995 9 Preparing staff to serve patrons with disabilities : a how-to-do-it manual /	Next

References : p. 153-155

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Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross

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