Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons
Publisher: Boston, Mass. : McGraw-Hill/Irwin, 2004Edition: 4th edDescription: xx, 587 p. : ill., maps ; 27 cm. + 1 computer optical disc (4 3/4 in.)ISBN:- 0072823739 (alk. paper)
- 0071214577 (international : alk. paper)
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | HD9980.5.F549 2004 (Browse shelf(Opens below)) | 1 | Available | 00001360517 | |||
| MEDIA | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | HD9980.5.F549 2004 (Browse shelf(Opens below)) | cd-rom | 1 | Available | 00002216952 | ||
| MEDIA | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | HD9980.5.F549 2004 (Browse shelf(Opens below)) | cd-rom | 1 | Available | 00002216953 |
Browsing PERPUSTAKAAN TUN SERI LANANG shelves, Shelving location: KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) Close shelf browser (Hides shelf browser)
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| HD9980.5.F549 Service management for competitive advantage / | HD9980.5.F549 2000 Service management : operations, strategy, and information technology / | HD9980.5.F549 2003 Service management : operations, strategy and information technology / | HD9980.5.F549 2004 Service management : operations, strategy, and information technology / | HD9980.5.F549 2006 Service management : operations, strategy, and information technology / | HD9980.5.F549 2008 Service management : operations, stategy, information technology / | HD9980.5.F549 2011 Service management : operations, strategy, information technology / |
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
Book is accompanied by one CD, entitled' ervice management : operations, strategy, and information technology,Student CD-ROM' bearing the same call number and available at Koleksi Media
Includes bibliographical references and indexes
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent
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