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Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons
Series: Irwin/McGraw-Hill series in operations and decision sciencesPublisher: Boston : McGraw-Hill/Irwin, 2006Edition: 5th edDescription: xiv, 605 p. : ill. ; 27 cm. + 1 CD-ROM (4 3/4 in.)ISBN:- 0072982306 (alk. paper)
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | HD9980.5.F549 2006 (Browse shelf(Opens below)) | 1 | Available | 00001357045 | |||
| MEDIA | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG MEDIA-P. TUN SERI LANANG (ARAS 2) | - | HD9980.5.F549 2006 (Browse shelf(Opens below)) | cd-rom | 1 | Available | 00002216951 |
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| HD9980.5.F549 2000 Service management : operations, strategy, and information technology / | HD9980.5.F549 2003 Service management : operations, strategy and information technology / | HD9980.5.F549 2004 Service management : operations, strategy, and information technology / | HD9980.5.F549 2006 Service management : operations, strategy, and information technology / | HD9980.5.F549 2008 Service management : operations, stategy, information technology / | HD9980.5.F549 2011 Service management : operations, strategy, information technology / | HD9980.5.F549 2014 Service management : operations, stategy, information technology / |
Book is accompanied by one CD, entitled' Service management : operations, strategy, and information technology, Student CD-ROM' bearing the same call number and available at Koleksi Media
Includes bibliographical references and indexes
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