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How to complain and get results : a CAP guide : learn from the mistakes of others based on actual complaints handled by CAP
Publication details: Pulau Pinang : Consumers' Association of Penang, 2003Edition: New edDescription: 254 p. : ill. ; 19 cmISBN:- 9831041569
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG SBR-P. TUN SERI LANANG (ARAS 5) | - | HF5415.5.H68 2003 sbr (Browse shelf(Opens below)) | 1 | Available | 00001349779 |
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| HF5415.5.B347 sbr Online customer service for dummies / | HF5415.5.F668 sbr Exceptional customer service : going beyond your good service to exceed the customer`s expectation / | HF5415.5.F67 sbr How to be better at... customer care / | HF5415.5.H68 2003 sbr How to complain and get results : a CAP guide : learn from the mistakes of others based on actual complaints handled by CAP | HF5415.5.K38 sbr Up your service! : strategies and action steps to delight your customers now! / | HF5415.5.L4 1989 sbr How to win customers and keep them for life / | HF5415.5.L4154 sbr Cara memikat dan menambat hati pelanggan / |
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