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TQM as a focus for improving overall service performance and customer satisfaction : an empirical study on a public service sector in Malaysia / Arawati Agus

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Dissertation note: Laporan Penyelidikan - Universiti Kebangsaan Malaysia, 2003

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Holdings
Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
ARKIB	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI ARKIB-P. TUN SERI LANANG (ARAS 6)	-	HD2798.M4.A68 2003 (Browse shelf(Opens below))		1	Available		00001550627

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Laporan teknik hasil penyelidikan kod CC0282003

Laporan Penyelidikan - Universiti Kebangsaan Malaysia, 2003

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