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Strategic customer care : an evolutionary approach to increasing customer value and profitability / Stanley A. Brown

By:

Brown, Stanley A

Publication details: Toronto : John Wiley & Sons, 1999Description: xiii, 305 p. : ill. ; 23 cmISBN:

0471643424

Subject(s):

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Item type	Current library	Home library	Collection	Call number	Materials specified	Copy number	Status	Date due	Barcode
AM	PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ	PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ PILIH SIMPAN-P. HOSPITAL CANSELOR TUANKU MUHRIZ	-	HF5415.55.B76 1999 9HUKM (Browse shelf(Opens below))		1	Available		00001110026
AM	PERPUSTAKAAN TUN SERI LANANG	PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5)	-	HF5415.55.B76 (Browse shelf(Opens below))		1	Available		00001272877

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Previous	HF5415.527.V559 Customer equity : measurement, management and research opportunities /	HF5415.55.B377 Principles of customer relationship management /	HF5415.55.B744 Take your sales to the next level : advanced skills to build stronger relationships and close more deals /	HF5415.55.B76 Strategic customer care : an evolutionary approach to increasing customer value and profitability /	HF5415.55.C44 Relationship marketing : creating stakeholder value /	HF5415.55.C44 Relationship marketing : creating stakeholder value /	HF5415.55.C44 Relationship marketing : creating stakeholder value /	Next

Recommended reading list : p. 291-297

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