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Monitoring, measuring, and managing customer service / Gary S. Goodman
Publication details: San Francisco : Jossey-Bass, 2000Description: 166 p. ; 24 cmISBN:- 0787951390
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ | PERPUSTAKAAN HOSPITAL CANSELOR TUANKU MUHRIZ PILIH SIMPAN-P. HOSPITAL CANSELOR TUANKU MUHRIZ | - | HF5415.5.G67 2000 9HUKM (Browse shelf(Opens below)) | 1 | Available | 00001109398 |
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| HF5415.5.E17c 2004 9HUKM Customer service secrets / | HF5415.5.E931c 2012 9HUKM Customer service management training 101 : quick and easy techniques that get great results / | HF5415.5.F491i 2007 9HUKM Implementing CRM : from technology to knowledge / | HF5415.5.G67 2000 9HUKM Monitoring, measuring, and managing customer service / | HF5415.5.G851c 2002 9HUKM Customer loyalty : how to earn it, how to keep it / | HF5415.5.G853o 2006 9HUKM 101 ways to really satisfy your customers / | HF5415.5.K21u 2005 9HUKM Up your service!: insights : true stories of winners and losers in the quest for superior service / |
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