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How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall.
Publication details: Aldershot : Gower, 1999.Description: viii, 136 p. : ill. ; 25 cmISBN:- 0566081938
| Item type | Current library | Home library | Collection | Call number | Materials specified | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|---|
| AM | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG KOLEKSI AM-P. TUN SERI LANANG (ARAS 5) | - | HF5415.335.H547 (Browse shelf(Opens below)) | 1 | Available | 00001243219 |
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| HF5415.335.H397 2008 Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / | HF5415.335.H45 1999 One size fits one : building relationships one customer and one employee at a time / | HF5415.335.H546 Handbook of customer satisfaction measurement / | HF5415.335.H547 How to measure customer satisfaction / | HF5415.335.J33 Business process mapping : improving customer satisfaction / | HF5415.335.J33 Business process mapping : improving customer satisfaction / | HF5415.335.M558 ValueSpace : winning the battle for market leadership : lessons from the world's most admired companies / |
Includes index.
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