Quality h[videorecording] : (Record no. 194979)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01044nam a2200253 a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 981208s1992 xxk61 00mueng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Terms of availability | RM1998.00 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UKM |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | video HF5415.5 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | .Q82 |
| 245 00 - TITLE STATEMENT | |
| Title | Quality h[videorecording] : |
| Remainder of title | total customer service / |
| Statement of responsibility, etc. | produced in association with Texaco. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | Taylor Made Film, |
| Date of publication, distribution, etc. | 1992. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 2 videocassettes (VHS) (61 min.) : |
| Other physical details | sd., col. ; |
| Dimensions | 1/2 in. + |
| -- | 6 ohp and 1 leader's guide |
| 505 #0 - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part I. Lampeter & Son (16 min.) - Part II. Case studies ; featuring British Gas, Digital, Texaco (45 min.) |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The video talks on how to give customer service by meeting customer's need |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| Form subdivision | Case studies. |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | .b11934165 |
| b | 2021-11-26 |
| c | 2019-11-12 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | TERHAD |
| Suppress in OPAC | No |
| Call number prefix | video HF5415.5 .Q82 |
| 914 ## - VTLS Number | |
| VTLS Number | vtls000199955 |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | m |
| 991 ## - LOCAL NOTE (NAMA FAKULTI/INSTITUT/PUSAT) | |
| a | Fakulti Pengurusan Perniagaan |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Library | PERPUSTAKAAN TUN SERI LANANG |
| Operator's initials, OID (RLIN) | 1999-05-08 |
| Cataloger's initials, CIN (RLIN) | m |
| Material Type (Sierra) | Printed Books |
| Language | English |
| Country | |
| -- | 0 |
| -- | .b11934165 |
| Withdrawn status | Lost status | Materials specified (bound volume or other part) | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| bhg.1-2 | PERPUSTAKAAN TUN SERI LANANG | PERPUSTAKAAN TUN SERI LANANG | MEDIA-P. TUN SERI LANANG (ARAS 2) | 12/11/2019 | - | 0.00 | .i14683829 | video HF5415.5.Q82 | 00000730771 | 13/09/2025 | 13/09/2025 | TERHAD |