Leading libraries : how to create a service culture /
VanDuinkerken, Wyoma,
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. - xvii, 167 pages : illustrations ; 23 cm.
Includes bibliographical references (pages 153-161) and index.
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
The authors explore the act of leading in libraries, with a focus on the acts and behaviors that manifest. They also explore how such actions are derived from individual interactions with others, and how they impact a larger organization. Consideration is given to the value of strategic planning, and the importance of formalizing service leadership in processes and policies.
9781783300655 RM267.23
Public services (Libraries)
Library personnel management.
Leadership.
Customer relations.
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper. - xvii, 167 pages : illustrations ; 23 cm.
Includes bibliographical references (pages 153-161) and index.
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
The authors explore the act of leading in libraries, with a focus on the acts and behaviors that manifest. They also explore how such actions are derived from individual interactions with others, and how they impact a larger organization. Consideration is given to the value of strategic planning, and the importance of formalizing service leadership in processes and policies.
9781783300655 RM267.23
Public services (Libraries)
Library personnel management.
Leadership.
Customer relations.