Prescription for excellence : leadership lessons for creating a world-class cutomer experience from UCLA health system /
Michelli, Joseph A., 1960-
Prescription for excellence : leadership lessons for creating a world-class cutomer experience from UCLA health system / Joseph A. Michelli. - New York : McGraw-Hill, 2011. - xiii, 304 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780071773546 (hbk.) RM82.90
Medical care.
Total quality management.
Leadership.
Success in business.
Prescription for excellence : leadership lessons for creating a world-class cutomer experience from UCLA health system / Joseph A. Michelli. - New York : McGraw-Hill, 2011. - xiii, 304 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780071773546 (hbk.) RM82.90
Medical care.
Total quality management.
Leadership.
Success in business.