Service management : operations, strategy and information technology /
Fitzsimmons, James A.
Service management : operations, strategy and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. - 3rd ed. - xxvi, 646 p. : ill.; 26 cm. + 1 computer optical disc (4 3/4 in.).
Book is accompanied by 1 CD, entitled'Student resource CD-ROM to accompany service management: operations, strategy, and information technology, third edition, James A. Fitzsimmons, Mona J. Fitzsimmons' bearing the same call number and available at Koleksi Media. International edition.
Includes bibliographical references and index.
0071231730 9780071231732 RM41.56
Service industries--Management.
Service management : operations, strategy and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. - 3rd ed. - xxvi, 646 p. : ill.; 26 cm. + 1 computer optical disc (4 3/4 in.).
Book is accompanied by 1 CD, entitled'Student resource CD-ROM to accompany service management: operations, strategy, and information technology, third edition, James A. Fitzsimmons, Mona J. Fitzsimmons' bearing the same call number and available at Koleksi Media. International edition.
Includes bibliographical references and index.
0071231730 9780071231732 RM41.56
Service industries--Management.