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Branded customer service : the new competitive edge /

Barlow, Janelle, 1943-

Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart - 1st ed. - San Francisco, CA : Berrett-Koehler, 2004 - xii, 259 p. : ill. ; 24 cm.

Includes bibliographical references (p. 243-2445) and index

ISBN: 1576752984 RM112.36

Subjects--Topical Terms:
Customer services
Business names
Brand name products

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Branded customer service : the new competitive edge /

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