Chat reference : a guide to live virtual reference services /

Ronan, Jana

Chat reference : a guide to live virtual reference services / Jana Smith Ronan - Westport, Conn. : Libraries Unlimited, 2003 - xiii, 225 p. : ill. ; 24 cm.

Includes bibliographical references and index

1591580005 (pbk. : alk. paper) RM198.80


Electronic reference services (Libraries)
Electronic reference services (Libraries)--Computer programs
Electronic reference services (Libraries)--United States--Case studies

Z711.45 / .R66 2003

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