Services management : an integrated approach /
Services management : an integrated approach /
edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck
- 2nd ed.
- Harlow, England : Prentice-Hall, 2003
- xxvi, 529 p. : ill. ; 25 cm.
027367353X RM225.08
Services industries--Management
027367353X RM225.08
Services industries--Management
