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Monitoring, measuring, and managing customer service /

Goodman, Gary S.

Monitoring, measuring, and managing customer service / Gary S. Goodman - San Francisco : Jossey-Bass, 2000 - 166 p. ; 24 cm.

ISBN: 0787951390

Subjects--Topical Terms:
Customer services--Quality control--Handbooks, manuals
Customer services--Evaluation--Handbooks, manuals
Customer services--Management--Handbooks, manuals

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Monitoring, measuring, and managing customer service /

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