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How to measure customer satisfaction /

Hill, Nigel, 1952-

How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall. - Aldershot : Gower, 1999. - viii, 136 p. : ill. ; 25 cm.

Includes index.

ISBN: 0566081938 RM148.60

LCCN: 98-053694

Subjects--Topical Terms:
Consumer satisfaction--Evaluation.

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How to measure customer satisfaction /

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