Quality and competence : integrating competence and quality initiatives /
Fletcher, Shirley.
Quality and competence : integrating competence and quality initiatives / Shirley Fletcher. - London : Kogan Page 1993. - 119 p. ; 23 cm.
0749407069
Total quality management.
Communicative competence.
Social skills.
Quality and competence : integrating competence and quality initiatives / Shirley Fletcher. - London : Kogan Page 1993. - 119 p. ; 23 cm.
0749407069
Total quality management.
Communicative competence.
Social skills.
